Apprentice-powered Headset

Issue If the Apprentice-powered headset does not accurately reflect the date and timezone you are working in, the user may have difficulty connecting to a wireless network or opening the Tempo application(s). Solution Power on the headset de...

Issue The headset operator's video display is lagging during an active Tandem session. Solution To prevent headset video display from lagging during a Tandem session, the Image Stabilization feature must be enabled. Leave the active Tandem...

Issue Headset operator is preparing to lead a Tandem session, but the additional participants have had trouble hearing them in the past. Solution To improve the audio on the headset, users can connect their device to a Jabra Bluetooth speaker ...

Issue The Tandem or Tempo application(s) did not update to the latest version on the user's Apprentice-powered headset. Solution In order to have Tandem or Tempo updates silently pushed to your device, users must take the following actions: ...