---
title: "Apprentice Support Channels"
slug: "apprentice-support-channels-1"
updated: 2025-09-23T18:57:14Z
published: 2025-09-23T18:57:14Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://navigator.apprentice.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Apprentice Support Channels

**Welcome to Apprentice Navigator!** To access the full Apprentice knowledge base, log in to Navigator. To learn more, review the [Logging in to Navigator](https://navigator.apprentice.io/docs/logging-in-to-the-apprentice-knowledge-base-navigator) article.

## Customer Support Portal

Our Apprentice Customer Support Portal is the best way to receive and keep track of your support needs. Check out the details on how to access and navigate it [here](/v1/docs/customer-support-portal).

## Email Support

Contact the Apprentice Support team via email at support@apprentice.io. We recommend copying your Apprentice Account Representative onto the email. To ensure expedient resolution, please include the following information in your email:

- **User(s) Impacted**:
- **User(s) Email**:
- **Date and Time of Impact:**
- **Customer URL:**
- **Summary of Issue:**
- **Full Steps to replicate:**
- **Urgency:**
  - Choose one: Urgent, Critical, High, Medium, Low
- **Screenshots, Videos, and other helpful information**

## Phone Support

You can reach Apprentice Support at ‪one of our support numbers:

- United States: 1-(201)-632-3766‬.
- Australia: 61-(180)-001-3570.

To optimize your support experience, we recommend emailing our support team with the details highlighted above.