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      Cannot Connect to Network
      • 17 Jan 2023
      • 1 Minute to read
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      Contents

      Cannot Connect to Network

      • Updated on 17 Jan 2023
      • 1 Minute to read
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      Article Summary

      Issue

      User cannot connect their device to a wireless network that they have previously connected to before.

      Solution

      • Attempt to connect another device to the wireless network. If the issue persists, please contact your organization's IT Support team.
      • If the other device(s) are able to connect, turn off the device that is having an issue and let it charge for ~30 minutes.
      • After charging, restart the device and attempt to connect to the wireless network again.
      • If the user is attempting to connect to the network with their headset device, confirm the date and time accurately reflects the timezone they are in. For more information on adjusting the device's date and time, refer to the Adjusting the Date and Time on Headset article.
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