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Tandem Intelligence Tab Overview
  • 01 Aug 2022
  • 2 Minutes to read
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Tandem Intelligence Tab Overview

  • Updated on 01 Aug 2022
  • 2 Minutes to read
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The Tandem Intelligence tab is a collaboration menu located within an active Tandem session that offers easy access to meeting details, snapshots, and other features.

NOTES:
  • All session participants have access to their own Tandem Intelligence tabs. Depending on your system permissions, the Intelligence tab features may vary.
  • The only way to interact with the Tandem Intelligence tab is during a real-time Tandem session on the web application.

To access the Tandem Intelligence tab, click the Menu icon (three bars) in the upper left corner of an active Tandem session. The Intelligence tab opens with Session Information displayed by default.

TANDEM INTELLIGENCE TAB.png

Session Information

This section allows participants to add, view, or enable the following session information:

  • Session Name/Tags: Add a name or tags to easily filter for the session from the Tandem call logs.
  • Enable user tile recording: Enable or disable the ability to remove participant videos (referred to as user tiles) from the recording file if the Tandem session is recorded. Must be enabled/disabled before the session is recorded.
  • Copy Invite/URL: Copy the session URL or invite details to share with other participants
  • Enable Desktop Notifications: Enable desktop notifications for incoming Tandem calls. If enabled, the Desktop Notifications Granted icon displays.

Snapshots & Recordings

This section allows participants to view, share, or tag any images or screen recordings taken during the current session. Any media that you personally capture during the session will later be accessible from the Snapshots & Recordings section of the web application.

Media Device Settings

This section allows participants to adjust their own video or audio settings during a Tandem session. After applying the media changes, participants should refresh the page and rejoin the session.

Report a Problem

This section allows participants to submit an issue they are experiencing with Tandem in real time. Upon submitting an issue, the details are sent directly to a Tandem feedback email address.

Manage Resolution

NOTE:

System and business administrators are the only users in their organization who have access to this section in their Intelligence tab.

From this section, administrators can change the video quality of any headset operator's video display who is performing tasks in-suite or lab. For more information on the Manage Resolution section of the Tandem Intelligence tab, refer to the Presenter Mode Overview article.

Manage Participants

NOTE:

System and business administrators are the only users in their organization who have access to this section in their Intelligence tab.

From this section, administrators can mute all microphones, turn off all video displays, and more. For more information on the Manage Participants section of the Tandem Intelligence tab, refer to the Presenter Mode Overview article.

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