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      Apprentice Support Channels
      • 11 Nov 2024
      • 1 Minute to read
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      Contents

      Apprentice Support Channels

      • Updated on 11 Nov 2024
      • 1 Minute to read
      • Print
      • Dark
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      Article summary

      Welcome to Apprentice Navigator!
      To access the full Apprentice knowledge base, log in to Navigator. To learn more, review the Logging in to Navigator article.

      Email Support

      Contact the Apprentice Support team via email at support@apprentice.io. We recommend copying your Apprentice Account Representative onto the email. To ensure expedient resolution, please include the following information in your email:

      • User(s) Impacted:
      • User(s) Email:
      • Date and Time of Impact:
      • Customer URL:
      • Summary of Issue:
      • Full Steps to replicate:
      • Urgency:
        • Choose one: Urgent, Critical, High, Medium, Low
      • Screenshots, Videos, and other helpful information

      Phone Support

      You can reach Apprentice Support at ‪one of our support numbers:

      • United States: 1-(201)-632-3766‬.
      • Australia: 61-(180)-001-3570.

      To optimize your support experience, we recommend emailing our support team with the details highlighted above.

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