Headset Upgrade Voice Commands
- 12 Feb 2024
- 2 読む分
- 印刷する
- 闇光
Headset Upgrade Voice Commands
- 更新日 12 Feb 2024
- 2 読む分
- 印刷する
- 闇光
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In order to prepare the Apprentice-powered headset to receive the latest versions of the Tandem and/or Tempo application(s), users must complete a few steps to ensure their device is up to date and ready to receive the release. Review the sections below to learn more about common voice commands that a user can make use of when preparing the Apprentice-powered headset for the latest Tandem and/or Tempo application(s).
Connecting headset to wireless network
Use the below voice command chain when the user needs to connect their headset device to a secure wireless network.
- "Navigate Home" > "My Programs" > "Settings" > "Network & Internet" > "Wireless Networks" > "Network Name" > "Connect"
For more information on connecting a headset device to a wireless network, refer to the Connecting the Headset to a Wireless Network article.
Checking for firmware headset update
Use the below voice command chain when the user needs to check if their headset device requires a firmware update.
- "Navigate Home" > "My Programs" > "Wireless Update"
For more information on upgrading the firmware on the headset, refer to the Upgrading the Apprentice-powered Headset article.
Syncing headset device
Use the below voice command chain when the user needs to manually sync Apprentice applications on their headset device.
NOTE:
The fourth voice command in the chain may differ for some users.
- If you are accessing this option from the Hub Favorites page, say, "Select Item 1."
- If you are accessing this option from the Hub main applications page, say, "Select Item 2."
- "Navigate Home" > "My Programs" > "Hub" > "Select Item 1" OR "Select Item 2" > "This Device" > "Page Down" > "Sync Device"
For more information on manually syncing the headset, refer to the Manually Sync Headset Applications troubleshooting article.
Checking headset application versions
Use the below voice command chain when the user needs to check the Tandem and/or Tempo application versions on their headset device.
Tandem application
NOTE:
To confirm the latest Tandem version for your organization, please reach out to your Customer Success Manager (CSM).
- "Navigate Home" > "My Programs" > "Settings" > "Apps & Notifications" > "Select Item 3" > "Tandem" > "Page Down" > See version number here
Tempo application
NOTE:
To confirm the latest Tempo version for your organization, please reach out to your Customer Success Manager (CSM).
- "Navigate Home" > "My Programs" > "Settings" > "Apps & Notifications" > "Select Item 3" > "Tempo" > "Page Down" > See version number here
Dismissing headset applications
Use the below voice command chain when the user needs to close all open applications on their headset device.
- "Recent Applications" > "Dismiss All"
Force close headset applications
Use the below voice command chain when an Apprentice application is not responding properly on the headset device.
- "My Programs" > "Settings" > "Apps and Notifications" > "[Insert Name of App Here] " > "Force Stop" > "OK"
Locating headset serial number
Use the below voice command chain when the user needs to locate the serial number for their headset device.
- "Navigate Home" > "My Programs" > "Settings" > "System" > "About Device" > "Status" > "Serial Number"
For more information on locating the headset's serial number, refer to the Locating Headset Serial Number and MAC Address article.