Tandem Call Logs Overview
- 03 Jan 2024
- 3 読む分
- 印刷する
- 闇光
Tandem Call Logs Overview
- 更新日 03 Jan 2024
- 3 読む分
- 印刷する
- 闇光
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Tandem Call Logs list
When a Tandem session takes place, all call details including participant names, call quality, media captures, and more are recorded in the Tandem Call Logs section of the Tempo web application. The purpose of the call logs is to provide an organization's administrators with in-depth call analyses that are useful for audits, business analytics, and troubleshooting session issues.
To access a full list of Tandem logs, click Platform Logs on the left navigation panel followed by Tandem Call Logs.
- Sessions: Total number of Tandem sessions that have occurred in your organization.
- Total Time: Total amount of time accrued in all Tandem sessions.
- Average Time: Average amount of time spent in a Tandem session.
- Columns: Add or remove a column from the list.
- Reset Filters: Reset the filters on the list.
- More Options menu: Export or print the list of Tandem calls.
- Type: Tandem session type (ad hoc, scheduled, etc.).
- Meeting ID: Tandem session's meeting ID.
- Name: Name of the Tandem session, if any.
- Participants: Name(s) of all Tandem participants.
- Team: List of teams who participated in the Tandem session.
- Session Creation Date: Date and time that the Tandem session was started or created in the system.
- Duration: Total time spent in the Tandem session.
- Tags: Tags added to the Tandem session, if any.
- Media: Displays image captures or recordings taken during the Tandem session, if any.
- Scheduled Session Start: Date and time that the scheduled session is expected to start, if applicable. The log displays N/A if the session is ad-hoc.
- Column Options menu: Pin, autosize, or reset the column of your choice.
- Filter: Filter for specific results.
- Call Log Key: Identifies call log items with icons displayed on the list.
Tandem Call Logs details
To review a session's call log in more detail, click on a session of your choice from the list.
About
The About tab includes basic information such as the session name, participants list, and tagging options.
| # | Name | Description |
|---|---|---|
| 1 | About tab | Area of log that includes basic session info. |
| 2 | Name | Add, edit, or remove the session name. |
| 3 | Participants | View a list of all Tandem participants. |
| 4 | Tags | Add, edit, or remove session tags. |
| 5 | Save | Click to save any changes made in the About tab. |
Call Log
The Call Log tab includes a detailed time log of participants and their actions taken during the Tandem session.
| # | Name | Description |
|---|---|---|
| 1 | Call Log tab | Area of log that includes detailed timestamps of participant actions. |
| 2 | Requested | Details the name of the participant who initiated the session. |
| 3 | Joined | Details the name of the participant(s) and the time they joined the session. |
| 4 | Approved/Denied Guest | Details the name of the guest(s) and the participant who approved or denied their request. |
| 5 | Media Capture | Details any screenshots, recordings, or other captured media. |
| 6 | Left | Details the name of the participant(s) and the time they left the session. |
Captures
The Captures tab includes any type of media (screenshot, snapshot, recording, etc.) taken during the Tandem session or Solo Recording.
| # | Name | Description |
|---|---|---|
| 1 | Captures tab | Area of log that includes media files taken during a session. |
| 2 | Media capture | The type of media captured during the session. The title will differ depending on the type. |
| 3 | View or Download Capture | View the media in a larger window or download the image to your device. |
Call Quality
The Call Quality tab includes detailed call analytics for individual participants and the device they used to join the Tandem session.
| # | Name | Description |
|---|---|---|
| 1 | Call Quality tab | Area of log that includes detailed call analytics. |
| 2 | Filter by User | Filter the analyses by Tandem participants. |
| 3 | Session Metrics | View session metrics graphs for Video Resolution and Connection Status. |
| 4 | Graph Options menu | View, print, or download image files of the selected graph. |
| 5 | Filter by Device | Filter the analyses by Tandem devices. |
| 6 | Draw | Click to view all session analytics. |
| 7 | Device Sensors | View device sensors graphs for video/audio bitrate, video packet loss, and more. |