General System Troubleshooting

Issue User is unable to log in to the Tempo platform on the web application, Apprentice-powered headset, or iOS device. As a result, users may experience the following: Error with failed log in message Unable to scan or register QR code Ap...

Issue User cannot connect their device to a wireless network that they have previously connected to before. Solution Attempt to connect another device to the wireless network. If the issue persists, please contact your organization's IT Supp...

Issue User is experiencing issues with the wireless network connection on their Apprentice-powered headset or iOS device. Solution Apprentice-powered Headset Power on the headset then ensure you are at the device's home page before moving ...

Issue The Apprentice-powered headset and/or Tempo web application does not accurately reflect the user's native language. Solution Review the sections below to learn how to change the language settings on your device. Apprentice-powered head...